Partner Operations, MSSP

Horizon3.ai
United States
Workplace: RemoteFull timeUSD 115,000 - 136,000 annuallyFunction: Revenue Operations (RevOps)Experience: 4+ yearsSkills: ["Analytical rigor","Operational judgment","Communication","Project-management","Cross-functional stakeholder management"]

Own MSSP, MSP, and Telco operational workflows end to end—onboarding, activation, consumption visibility, renewals, expansions, and offboarding. Build reporting for partner and managed-customer usage and recurring revenue, translate requirements into scalable SLAs, dashboards, and data/system needs, and drive cross-functional execution across Channel, Sales, RevOps, Finance, Legal, Product, and Customer Success. Improve partner experience through process and automation, using Salesforce and recurring operating reviews.

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FursaFursa
Horizon3.ai
Horizon3.ai
2 days ago

Partner Operations, MSSP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own MSSP, MSP, and Telco operational workflows end to end—onboarding, activation, consumption visibility, renewals, expansions, and offboarding. Build reporting for partner and managed-customer usage and recurring revenue, translate requirements into scalable SLAs, dashboards, and data/system needs, and drive cross-functional execution across Channel, Sales, RevOps, Finance, Legal, Product, and Customer Success. Improve partner experience through process and automation, using Salesforce and recurring operating reviews.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Manage the partner lifecycle across onboarding, activation, expansion, renewal, and offboarding for MSSP, MSP, and Telco motions.
  • •Establish operating workflows and rules across partner/parent-account/customer/tenant/subscriber/end-user relationships, including licensing, provisioning, usage, consumption, billing, and recurring revenue processes.
  • •Build reporting and data requirements for partner activity, managed customer usage, recurring revenue, pipeline, and renewals; translate business requirements into workflows, decision rules, SLAs, and dashboards.
  • •Coordinate Salesforce, PRM, provisioning, billing, and reporting workflows with internal teams; implement process and automation improvements to improve data quality and reduce manual work.
  • •Serve as the operational escalation point, managing intake and prioritization and running recurring operating reviews aligned to Channel, Sales, RevOps, Finance, Legal, Product, and Customer Success.

Pay and Benefits

Salary: USD 115,000 - 136,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalParental Leave

Key Requirements

  • •4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue models.
  • •Understanding of consumption, recurring revenue, renewals, expansions, and partner economics.
  • •Experience managing complex partner and customer account hierarchies and translating ambiguous requirements into scalable processes and controls.
  • •Hands-on experience with Salesforce or a comparable CRM.
  • •Strong analytical, communication, project-management, and cross-functional stakeholder-management skills.
Experience:4+ yearsCybersecuritySaaSTelecommunications
Skills:Analytical rigorOperational judgmentCommunicationProject-managementCross-functional stakeholder management
Tech Stack:Salesforce

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
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