Universal Banker (Dumfries, GB, DG1 2JA)

Provide first-point-of-contact customer service in the branch, taking ownership of customer needs and delivering an exceptional experience. Educate customers on HSBC digital services and raise fraud awareness. Identify customers in vulnerable situations and support those with more complex banking requirements to ensure financial inclusion. Work with the Branch Customer Service Team, using full in-branch training on systems and HSBC products while building strong customer relationships through empathy and clear communication.