Universal Banker (Dumfries, GB, DG1 2JA)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Ownership"]

Provide outstanding branch customer service as the first point of contact, taking ownership of customer needs and delivering exceptional experiences. Educate customers on HSBC digital services and fraud awareness, including identifying and supporting vulnerable customers with more complex needs. Help resolve customer enquiries end-to-end while demonstrating empathy, resilience, and a commitment to exceeding expectations. Receive full in-branch training on systems, products, and a 9-day course.

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FursaFursa
HSBC
HSBC
1 month ago

Universal Banker (Dumfries, GB, DG1 2JA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide outstanding branch customer service as the first point of contact, taking ownership of customer needs and delivering exceptional experiences. Educate customers on HSBC digital services and fraud awareness, including identifying and supporting vulnerable customers with more complex needs. Help resolve customer enquiries end-to-end while demonstrating empathy, resilience, and a commitment to exceeding expectations. Receive full in-branch training on systems, products, and a 9-day course.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Be the first point of contact in the Branch Customer Service Team, taking ownership of individual customer needs.
  • •Educate customers on HSBC digital services and raise fraud awareness to protect customers.
  • •Identify customers in vulnerable situations and determine how best to support them.
  • •Support customers with more complex banking needs to ensure they feel confident in their choices.
  • •Deliver exceptional customer service while helping customers resolve enquiries to completion.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Health InsurancePensionLife Assurance

Key Requirements

  • •Demonstrate excellent communication skills to hold effective conversations and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
  • •Be resilient in a continuously changing environment.
  • •Be passionate about delivering an outstanding customer experience and going above and beyond for customers.
  • •Previous customer service experience is helpful, but not essential.
Experience:Customer service
Skills:CommunicationEmpathyCustomer focusResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn