Dealer Success Manager - Memphis, TN

Discover Financial
Memphis
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Process improvement","Interpersonal skills","Communication","Influencing","Analytical skills","Attention to detail","Adaptability","Training enablement","Customer-centricity"]

Serve as a Strategic Consultant and customer-centric partner for auto dealers, supporting the Navigator Platform subscriber acquisition and retention lifecycle. Own dealership enablement through seamless setup, expert training, and ROI-focused conversations. Partner with POD teams to drive process improvements, troubleshoot Navigator Platform issues, and execute a consistent customer adoption and retention cycle, including in-market visits within the Memphis metro area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 month ago

Dealer Success Manager - Memphis, TN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Strategic Consultant and customer-centric partner for auto dealers, supporting the Navigator Platform subscriber acquisition and retention lifecycle. Own dealership enablement through seamless setup, expert training, and ROI-focused conversations. Partner with POD teams to drive process improvements, troubleshoot Navigator Platform issues, and execute a consistent customer adoption and retention cycle, including in-market visits within the Memphis metro area.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute market strategies and unified sales goals.
  • •Contribute to and support Navigator Platform sales efforts while owning the customer adoption and retention lifecycle.
  • •Drive process improvements aligned with superior customer outcomes across the Capital One Sales Process.
  • •Provide subject matter expertise on processes and the Navigator Platform when representing the Sales organization.
  • •Conduct product and process troubleshooting and travel to dealerships to execute customer enablement.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of experience in process management.
  • •At least 1 year of experience in relationship management.
  • •Bachelors degree (preferred).
  • •2+ years of experience in process management and relationship management (preferred).
Experience:1+ years
Education:High School
Skills:Process improvementInterpersonal skillsCommunicationInfluencingAnalytical skillsAttention to detailAdaptabilityTraining enablementCustomer-centricity
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn