Team Manager - Rome La Rinascente Tritone (Rome, , IT)

Burberry
Rome
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Relationship building","Adaptability","Problem-solving"]

Lead a luxury retail team on the shop floor to deliver exceptional client experiences and achieve store sales and performance targets across all departments and product categories. Analyze store KPIs, coach and develop team members, drive CRM and client outreach, and act as a Burberry Ambassador through strong product knowledge and brand values. Ensure store operations run smoothly, compliance is maintained, and BOH/FOH coordination supports merchandising and guest experience goals.

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Burberry
Burberry
1 day ago

Team Manager - Rome La Rinascente Tritone (Rome, , IT)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a luxury retail team on the shop floor to deliver exceptional client experiences and achieve store sales and performance targets across all departments and product categories. Analyze store KPIs, coach and develop team members, drive CRM and client outreach, and act as a Burberry Ambassador through strong product knowledge and brand values. Ensure store operations run smoothly, compliance is maintained, and BOH/FOH coordination supports merchandising and guest experience goals.
Location: Rome
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire the customer-facing team to deliver exceptional service and achieve store targets across product categories.
  • •Analyze store performance and KPIs, report business trends, and identify strategies to exceed performance standards.
  • •Act as a brand ambassador, demonstrate passion and specialist product knowledge, and role-model excellent client experience.
  • •Manage CRM activities by capturing client data, supporting company CRM initiatives, and driving relevant client outreach.
  • •Oversee shop floor and store operations, including BOH/FOH coordination, merchandise requests and logistics, and compliance with company policies, merchandising guidelines, and health & safety.

Key Requirements

  • •Previous luxury retail experience leading a department’s sales and profitability while maintaining exceptional customer service standards.
  • •Strong commercial awareness working toward sales-related KPIs and store objectives.
  • •Demonstrated people management and leadership skills.
  • •In-depth understanding of luxury client expectations and the standards of luxury service.
  • •Advanced knowledge of POS, store systems, and comfort using digital tools.
Experience:Luxury retail
Skills:LeadershipCommunicationRelationship buildingAdaptabilityProblem-solving
Tech Stack:POSCRMDigital toolsShop floor systems

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn