Airbus Atlantic - Responsable Support Clients - Cabin Interior (All Gender)

Airbus
France
Workplace: HybridFull timeFunction: Product ManagementExperience: 10+ yearsSkills: ["Leadership","Management","Customer orientation","Diplomacy","Decision making"]

Lead the Customer Support department within the Business Unit Cabin Interior at the Rochefort site, overseeing support for Cabin Interior armchairs and pilot seats. Drive innovation of support services and spare parts offerings, optimize operational performance (on-time/on-quality) and financial results (P&L), and manage cross-functional teams to ensure customer satisfaction, loyalty, and execution of the service support strategy.

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FursaFursa
Airbus
Airbus
1 month ago

Airbus Atlantic - Responsable Support Clients - Cabin Interior (All Gender)

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Last checked: 21 days agoStatus: Live

Job Summary

Lead the Customer Support department within the Business Unit Cabin Interior at the Rochefort site, overseeing support for Cabin Interior armchairs and pilot seats. Drive innovation of support services and spare parts offerings, optimize operational performance (on-time/on-quality) and financial results (P&L), and manage cross-functional teams to ensure customer satisfaction, loyalty, and execution of the service support strategy.
Location: France
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee the Customer Support department for Cabin Interior seats and pilot seats, reporting to the VP Cabin Interior and serving on the unit steering committee.
  • •Innovate by proposing new support services/products and developing and promoting sales of Customer Support and spare parts to anticipate client needs.
  • •Optimize operational performance (On-Time Delivery, On-Quality Delivery) and financial performance (Profit & Loss) to ensure excellence and customer satisfaction.
  • •Manage the teams (Customer Support, Technical, Sales Administration) and coordinate with transversal services to improve customer satisfaction and retention.
  • •Develop and drive the strategic plan for the support service to consolidate the service’s commercial ambition.

Pay and Benefits

Perks:Paid LeaveRemote WorkEquityHealth InsuranceMeal Allowance

Key Requirements

  • •At least 10 years of experience in the aerospace industry, ideally in cabin interiors, with indispensable experience in Business/First class seats.
  • •Proven skills managing cross-functional teams and leading complex program execution.
  • •Experience with financial P&L management, including planning and risk management.
  • •Strong customer orientation and the ability to handle demanding contractual relationships.
  • •English at a minimum B2 level, as well as French.
Experience:10+ yearsAerospace
Skills:LeadershipManagementCustomer orientationDiplomacyDecision making
Languages:EnglishFrench

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn