Principal Presales Customer Engineer (based in Canberra)

Cloudflare
Canberra
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Strategic alignment","Commercial mindset","Communication"]

Own the end-to-end technical customer relationship for enterprise accounts, from discovery and technical validation through onboarding, maturity, renewals, and expansion. Partner with Account Executives to build bespoke architectures, deliver demos and PoCs, and carry a quota tied to adoption and revenue growth. Use AI-augmented workflows and agents to automate routine activities like RFP/security responses, provisioning, and telemetry monitoring.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Principal Presales Customer Engineer (based in Canberra)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end technical customer relationship for enterprise accounts, from discovery and technical validation through onboarding, maturity, renewals, and expansion. Partner with Account Executives to build bespoke architectures, deliver demos and PoCs, and carry a quota tied to adoption and revenue growth. Use AI-augmented workflows and agents to automate routine activities like RFP/security responses, provisioning, and telemetry monitoring.
Location: Canberra
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Account Executives on technical discovery, building bespoke architectures and delivering product demos and Proof of Concepts across Cloudflare’s portfolio.
  • •Serve as a trusted technical advisor across the customer lifecycle, maintaining deep relationships from onboarding through maturity, renewal, and expansion.
  • •Own long-term technical alignment between customer goals and Cloudflare’s product roadmap across the lifecycle.
  • •Carry a variable quota tied to new business and/or account growth, leading technical QBRs and identifying cross-sell and up-sell opportunities based on usage data.
  • •Act as an AI-augmented engineer, leveraging AI agents and internal platforms to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or a forward-deployed engineering position.
  • •Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Proven ability to operate in a quota-carrying or revenue-aligned environment, translating SaaS metrics into business value across enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills bridging technical implementation details to C-suite strategy.
  • •Experience building, deploying, or architecting solutions using Cloudflare’s developer platform and AI ecosystem (Workers AI, AI Gateway) is strongly preferred.
Skills:PresentationStakeholder managementStrategic alignmentCommercial mindsetCommunication
Languages:English
Tech Stack:Workers AIAI GatewayPythonJavaScriptPrompt engineeringLarge Language Models (LLMs)LLM orchestrationRetrieval-Augmented Generation (RAG)RoutingDNSDDoS mitigationCloud infrastructureAPI connectorsEdge computingTelemetry monitoringSandbox provisioningRFPSecurity questionnaire

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn