Order Management & Billing - Lead

OpenAI
San Francisco
Workplace: HybridFull timeUSD 185,000 - 205,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Strategic planning","Stakeholder influence","Clear communication","Problem-solving","Coaching"]

Own and scale the order-to-cash operating model for a rapidly growing business, leading day-to-day execution across ordering, provisioning, billing, collections, and cash application. Set governance, service levels, controls, and performance metrics, partner with cross-functional teams (Revenue Systems, Accounting, Product, Engineering, GTM, Legal, Deal Desk), and drive process, system, AI, and automation improvements that produce accurate, audit-ready outcomes.

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FursaFursa
OpenAI
OpenAI
1 day ago

Order Management & Billing - Lead

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and scale the order-to-cash operating model for a rapidly growing business, leading day-to-day execution across ordering, provisioning, billing, collections, and cash application. Set governance, service levels, controls, and performance metrics, partner with cross-functional teams (Revenue Systems, Accounting, Product, Engineering, GTM, Legal, Deal Desk), and drive process, system, AI, and automation improvements that produce accurate, audit-ready outcomes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • ā€¢Own day-to-day Order Management and Billing execution to ensure accurate processing, complete provisioning/billing requirements, timely invoice delivery, and prompt issue resolution.
  • ā€¢Lead the daily operating cadence with BPO/external delivery teams, including queue management, prioritization, service-level performance, escalations, and issue resolution.
  • ā€¢Build and own BPO enablement (SOPs, playbooks, training, office hours, assessments, and feedback loops) to close process and understanding gaps.
  • ā€¢Establish governance, service levels, quality reviews, and performance expectations across workflows, ensuring consistent execution across internal and external teams.
  • ā€¢Drive process, systems, AI, and automation improvements; own month-end close billing/usage completeness and operational controls (approvals, reconciliations, exceptions, documentation).

Pay and Benefits

Salary: USD 185,000 - 205,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • ā€¢10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations in a SaaS, enterprise software, or high-growth technology environment.
  • ā€¢5+ years leading operational delivery across Global Shared Services or internal teams, strengthening governance, enablement, and scalable OTC execution.
  • ā€¢Expert understanding of enterprise SaaS Order-to-Cash processes across subscription, usage-based, hybrid, and complex monetization models.
  • ā€¢Hands-on experience with CPQ, ERP, billing, and payment platforms including Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems.
  • ā€¢Working knowledge of ASC 606 and experience with month-end close, billing/usage reconciliations, SOX controls, and audit-ready processes.
Experience:SaaSEnterprise software
Skills:Strategic planningStakeholder influenceClear communicationProblem-solvingCoaching
Tech Stack:SalesforceOracle FusionNetSuiteStripeMetronomeCPQERPSQLAIAutomation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor