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3 weeks ago

COBRA Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Support and service COBRA & Direct Billing participants, along with clients and brokers, by providing COBRA administration aligned with federal COBRA regulations. Serve as a first point of contact via phone and email, communicate COBRA notices and timelines clearly, and guide users through the COBRA & Direct Billing Portal. Process membership and life-event changes, document interactions in phone systems and SharePoint, and stay current on COBRA and HIPAA privacy requirements.

Location: Massachusetts

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as first point of contact for clients, brokers, and participants via calls and email, providing COBRA support.
•Explain COBRA clearly, including notices, timelines, payments, reporting, and coverage.
•Assist users with navigating the COBRA & Direct Billing Portal and running/interpreting reports.
•Process participant and client/broker requests (e.g., elections, dependents, coverage changes, contact changes, subsidies, reporting requests, updating direct billing accounts).
•Document interactions promptly in the phone system and SharePoint and follow HIPAA privacy/security guidelines.

Pay and Benefits

Salary: USD 40,000 - 50,000 annually

Perks:Paid Leave401k

Key Requirements

•6–12 months of direct COBRA administration experience (preferred).
•Experience with Direct Billing (preferred).
•Familiarity with the Alegeus WealthCare COBRA Platform (strongly preferred).
•Experience with RingCentral (preferred).
•Proficient PC skills with Microsoft Suite (Microsoft Office, Excel, Outlook, SharePoint, Teams).

Skills:Customer supportProblem-solvingCommunicationAttention to detailOwnership

Languages:Spanish

Tech Stack:COBRADirect BillingCOBRA & Direct Billing PortalAlegeus WealthCare COBRA PlatformRingCentralMicrosoft OfficeExcelOutlookSharePointTeams

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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