Team Lead, Operations Full Time

Crocs Inc.
Concord
Workplace: OnsiteFull timeUSD 17 - 21 hourlyFunction: Administration & Executive AssistanceSkills: ["Team leadership","Customer focus","Communication","Task delegation","Compliance"]

Lead in-store operations and deliver outstanding consumer experiences using Crocs’ C.H.A.R.M service model. Champion a positive team culture, assist across store departments (POS, customer service, merchandising, visual presentation, and stockroom), and drive personal and team sales goals. Manage day-to-day activities by delegating tasks and monitoring follow-up, while ensuring compliance with asset protection, shortage prevention, inventory control, and store procedures. Serve as a brand ambassador for product launches and collaborations.

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Crocs Inc.
Crocs Inc.
18 hours ago

Team Lead, Operations Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead in-store operations and deliver outstanding consumer experiences using Crocs’ C.H.A.R.M service model. Champion a positive team culture, assist across store departments (POS, customer service, merchandising, visual presentation, and stockroom), and drive personal and team sales goals. Manage day-to-day activities by delegating tasks and monitoring follow-up, while ensuring compliance with asset protection, shortage prevention, inventory control, and store procedures. Serve as a brand ambassador for product launches and collaborations.
Location: Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver consumer experiences by applying the C.H.A.R.M service model.
  • •Champion positive team culture by sharing ideas, feedback, and concerns while demonstrating core values.
  • •Assist store departments including POS management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
  • •Lead on the sales floor and work with store management to achieve and exceed personal and team sales goals.
  • •Manage day-to-day team activities by delegating tasks, monitoring progress, ensuring timely follow-up, and maintaining high service standards; adhere to asset protection, shortage prevention, inventory control, and compliance procedures.

Pay and Benefits

Salary: USD 17 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Must be 18 years or older.
  • •2-3 years of retail experience, with preference for prior store leadership roles.
  • •Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Ability to perform physical demands such as lifting 30+ pounds with assistance and standing/walking for at least 8 hours per shift.
Experience:Retail
Skills:Team leadershipCustomer focusCommunicationTask delegationCompliance
Tech Stack:POS systemComputer/register screens

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn