Customer Experience Banker (North - Petoskey, MI)

Huntington Bancshares
Michigan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Communication","Presentation","Relationship management","Sales"]

Serve as a Financial Concierge for walk-in customers in a branch setting, helping retain and grow consumer and business relationships. Proactively identify customer goals, recommend deposit and other banking products, and process transactions accurately while balancing daily. Use a disciplined sales and follow-up process, handle customer issues, educate customers on deposit products, and refer customers to other bank areas to deepen relationships—all while following risk, security, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 months ago

Customer Experience Banker (North - Petoskey, MI)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers in a branch setting, helping retain and grow consumer and business relationships. Proactively identify customer goals, recommend deposit and other banking products, and process transactions accurately while balancing daily. Use a disciplined sales and follow-up process, handle customer issues, educate customers on deposit products, and refer customers to other bank areas to deepen relationships—all while following risk, security, and regulatory policies.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and help customers meet financial goals.
  • •Identify opportunities to grow customer relationships through sales processes, follow-up, outbound calling, and referrals.
  • •Refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies while accurately processing transactions and balancing daily.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service, or a Bachelor's Degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Experience in customer service in banking, financial services, or goal-driven retail sales (preferred 1+ year).
  • •Cash handling skills (preferred).
  • •Comfort using technology such as mobile and online banking services (preferred).
Experience:1+ years
Skills:Customer serviceCommunicationPresentationRelationship managementSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn