Customer Service Representative (Norwich, GB, NR2 1LG)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Attention to detail","Resilience"]

Provide face-to-face customer service in a fast-paced HSBC branch, handling transactional requests and answering product queries with accuracy and attention to detail. Process a range of transactions, educate customers on self-service devices and digital banking options, and collaborate with the branch team to improve workflows. You’ll need strong communication, empathy, ownership through resolution, and the resilience to adapt to a changing environment, supported by full in-branch training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
5 hours ago

Customer Service Representative (Norwich, GB, NR2 1LG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide face-to-face customer service in a fast-paced HSBC branch, handling transactional requests and answering product queries with accuracy and attention to detail. Process a range of transactions, educate customers on self-service devices and digital banking options, and collaborate with the branch team to improve workflows. You’ll need strong communication, empathy, ownership through resolution, and the resilience to adapt to a changing environment, supported by full in-branch training.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a busy branch environment while following policies and procedures.
  • •Process a wide range of transactions with a high degree of accuracy.
  • •Educate customers on HSBC self-service devices and alternative digital banking platforms.
  • •Engage customers around HSBC’s digital platforms and offer choice in how they bank with HSBC.
  • •Collaborate with the branch team and help improve workflows and processes to make banking easier.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife InsuranceEmployee Discounts

Key Requirements

  • •Excellent communication skills to engage customers, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution with a personalised, friendly, efficient service.
  • •Resilience in a continuously changing environment.
  • •Attention to detail and a focus on accuracy when processing transactions.
  • •Ability to hold a conversation and demonstrate passion for going above and beyond for customers.
Skills:CommunicationEmpathyCustomer serviceAttention to detailResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn