Appspace

2 days ago

Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the full lifecycle of customer accounts—from onboarding transition through renewals—by building trusted relationships that drive retention and satisfaction. Lead frequent check-ins to ensure smooth use of the software, promote feature adoption, and provide account assistance. Drive subscription renewals and expansion, collaborate with sales and marketing for growth opportunities, and deliver training and reporting to maximize value across technical and non-technical users.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer lifecycle from onboarding transition through renewals to drive retention and satisfaction.
•Run frequent check-in meetings to ensure smooth software operation, identify challenges, and support customers proactively.
•Drive subscription renewal and expansion processes using prescribed tools and resources.
•Promote customer adoption of new releases/features using insights, use cases, and reporting/analytics.
•Escalate and resolve support issues with internal teams, provide timely updates to customers, and deliver or arrange training sessions.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote Work

Key Requirements

•3-5 years of professional experience in business development/account management/sales with a focus on customer support, satisfaction, retention, and sales.
•Experience in the computer software industry, preferably SaaS.
•Excellent communication and interpersonal skills, with strong organization and multitasking across customer situations.
•Strong initiative and collaboration to identify the right internal resources and ensure customer needs are addressed.
•Familiarity with Salesforce; technically inclined to learn and train customers on software changes; a degree in Business or Computer Science/Information Technology is preferred.

Experience:3-5 yearsSaaSComputer software

Education:

Skills:CommunicationInterpersonal skillsOrganizationMultitaskingSelf-motivationCollaborationProactiveCustomer advocacyProblem-solvingReporting

Tech Stack:Salesforce

Company Brief

Appspace

Provides a cloud-based workplace experience platform for digital signage, room scheduling, desk and resource reservations, and employee communications, enabling organizations to manage displays, meeting spaces, and internal communications across offices and campuses.

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn

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Appspace

2 days ago

Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer lifecycle from onboarding transition through renewals to drive retention and satisfaction.
•Run frequent check-in meetings to ensure smooth software operation, identify challenges, and support customers proactively.
•Drive subscription renewal and expansion processes using prescribed tools and resources.
•Promote customer adoption of new releases/features using insights, use cases, and reporting/analytics.
•Escalate and resolve support issues with internal teams, provide timely updates to customers, and deliver or arrange training sessions.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote Work

Key Requirements

•3-5 years of professional experience in business development/account management/sales with a focus on customer support, satisfaction, retention, and sales.
•Experience in the computer software industry, preferably SaaS.
•Excellent communication and interpersonal skills, with strong organization and multitasking across customer situations.
•Strong initiative and collaboration to identify the right internal resources and ensure customer needs are addressed.
•Familiarity with Salesforce; technically inclined to learn and train customers on software changes; a degree in Business or Computer Science/Information Technology is preferred.

Experience:3-5 yearsSaaSComputer software

Education:

Skills:CommunicationInterpersonal skillsOrganizationMultitaskingSelf-motivationCollaborationProactiveCustomer advocacyProblem-solvingReporting

Tech Stack:Salesforce

Company Brief

Appspace

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn