Fiserv

6 days ago

CardPointe Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide Tier 1 technical and product support for CardPointe and CardConnect gateway solutions, helping merchants and partners troubleshoot terminal, mobile, and software integrations. Handle inbound calls, emails, and tickets with accurate documentation, gather data to replicate issues, and escalate when needed. Deliver merchant-facing demos and training to drive product adoption, while capturing customer requests and ensuring cases are resolved within SLAs and operational procedures.

Location: Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 technical and product support for CardPointe and CardConnect gateway solutions, including terminal, mobile, and software integrations.
•Respond to inbound phone calls, emails, and ticket requests while documenting issues and resolutions in clear, accurate case notes.
•Troubleshoot merchant and partner issues by gathering required data, replicating problems when appropriate, and escalating to Tier 2 support or development teams as needed.
•Deliver merchant-facing product demonstrations and training to support product adoption and strengthen customer relationships.
•Follow SLAs and operational procedures to resolve support cases timely and professionally, and document customer requests for new features or services.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementTuition AssistancePaid Leave

Key Requirements

•2+ years of experience in customer support, client support, technical support, or a related service role working with external customers.
•2+ years of experience troubleshooting software, hardware, or payment processing issues in a contact center, operations, or financial services environment.
•Experience using Microsoft Office applications (Outlook, Excel, PowerPoint) or similar tools to communicate, track work, and prepare basic reports.
•Ability to work assigned shifts with flexibility to support schedule changes.
•High school diploma or equivalent, or equivalent combination of education and related experience (or military experience).

Experience:2+ yearsFintechPaymentsFinancial servicesCustomer supportMerchant services

Education:High School

Skills:Customer supportTroubleshootingDocumentationCommunicationTraining delivery

Tech Stack:CardPointeCardConnectMicrosoft OfficeOutlookExcelPowerPointHTMLTicketingCase managementIP addressesFirewalls

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

6 days ago

CardPointe Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 technical and product support for CardPointe and CardConnect gateway solutions, including terminal, mobile, and software integrations.
•Respond to inbound phone calls, emails, and ticket requests while documenting issues and resolutions in clear, accurate case notes.
•Troubleshoot merchant and partner issues by gathering required data, replicating problems when appropriate, and escalating to Tier 2 support or development teams as needed.
•Deliver merchant-facing product demonstrations and training to support product adoption and strengthen customer relationships.
•Follow SLAs and operational procedures to resolve support cases timely and professionally, and document customer requests for new features or services.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementTuition AssistancePaid Leave

Key Requirements

•2+ years of experience in customer support, client support, technical support, or a related service role working with external customers.
•2+ years of experience troubleshooting software, hardware, or payment processing issues in a contact center, operations, or financial services environment.
•Experience using Microsoft Office applications (Outlook, Excel, PowerPoint) or similar tools to communicate, track work, and prepare basic reports.
•Ability to work assigned shifts with flexibility to support schedule changes.
•High school diploma or equivalent, or equivalent combination of education and related experience (or military experience).

Experience:2+ yearsFintechPaymentsFinancial servicesCustomer supportMerchant services

Education:High School

Skills:Customer supportTroubleshootingDocumentationCommunicationTraining delivery

Tech Stack:CardPointeCardConnectMicrosoft OfficeOutlookExcelPowerPointHTMLTicketingCase managementIP addressesFirewalls

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn