Pensions and Investments Administrator

Phoenix Group
Dublin
Workplace: HybridContractFunction: Administration & Executive AssistanceSkills: ["Customer focus","Teamwork","Planning","Organisation","Resilience"]

Provide relationship support to customers and advisers as a key point of contact, handling phone and email queries with accurate, timely responses. Triage, research, and route issues to the right specialists while maintaining detailed records and attention to detail. Build product and process knowledge, collaborate with a structured team, and proactively suggest improvements to enhance the customer experience in a fast-paced financial services environment.

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Phoenix Group
Phoenix Group
1 day ago

Pensions and Investments Administrator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide relationship support to customers and advisers as a key point of contact, handling phone and email queries with accurate, timely responses. Triage, research, and route issues to the right specialists while maintaining detailed records and attention to detail. Build product and process knowledge, collaborate with a structured team, and proactively suggest improvements to enhance the customer experience in a fast-paced financial services environment.
Location: Dublin
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver an excellent customer experience through phone and email interactions.
  • •Resolve customer and adviser queries by gathering information, researching solutions, or routing to specialists.
  • •Collaborate with the structured team and use initiative to manage workload.
  • •Maintain accurate records and ensure attention to detail in customer interactions.
  • •Build and maintain knowledge of products, services, and processes, and identify opportunities to improve the customer experience.

Pay and Benefits

Perks:PensionBenefit AllowanceLearning Budget

Key Requirements

  • •Experience in a customer service role (full training will be provided).
  • •Strong communication skills and genuine desire to help people.
  • •Positive, can-do attitude with pride in delivering high-quality work.
  • •Good organisation skills and attention to detail.
  • •Ability to work well as part of a team.
Skills:Customer focusTeamworkPlanningOrganisationResilience

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor