Consumer Operations, Program Manager

Stripe
New York
Workplace: HybridFull timeUSD 150,301 - 210,600 annuallyFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Cross-functional collaboration","Customer advocacy","Analytical thinking","Operational improvement","Documentation"]

Lead and collaborate with cross-functional teams to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering to build the infrastructure and tools that power operational workflows, customer self-service, and compliant processes. Advocate for solutions that improve consumer experience and use operational metrics to drive continuous improvements across KPIs, including satisfaction, contact rate, and SLAs.

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FursaFursa
Stripe
Stripe
1 month ago

Consumer Operations, Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and collaborate with cross-functional teams to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering to build the infrastructure and tools that power operational workflows, customer self-service, and compliant processes. Advocate for solutions that improve consumer experience and use operational metrics to drive continuous improvements across KPIs, including satisfaction, contact rate, and SLAs.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead or collaborate with cross-functional teams to define operational requirements for Link/Crypto onramp products, features, and experiments.
  • •Partner with Product and Engineering to design and implement infrastructure and tools for operational workflows.
  • •Represent user interests in product development discussions and advocate for solutions that improve consumer experience.
  • •Develop customer support strategies and implement tools to enhance self-service options for users.
  • •Ensure operational processes and product features comply with applicable local laws and regulations; monitor operational metrics and drive continuous improvements to meet KPIs and SLAs.

Pay and Benefits

Salary: USD 150,301 - 210,600 annually
Perks:Equity401kHealth InsuranceDentalVisionWellness Stipend

Key Requirements

  • •Bachelor's degree (or foreign equivalent) in Business, Management, Economics, or a related field, plus 5 years of post-bachelor’s progressive Operations experience.
  • •5+ years pulling data, creating queries, and analyzing large datasets using SQL.
  • •4+ years leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
  • •1 year designing and executing comprehensive test cases for new features, system updates, and process changes.
  • •1 year writing PRDs/BRDs and translating operational needs into technical requirements.
Experience:Operations
Education:Bachelor's in Business, Management, Economics or a related field
Skills:Cross-functional collaborationCustomer advocacyAnalytical thinkingOperational improvementDocumentation
Languages:En
Tech Stack:SQLSalesforceCase StudioCRV

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor