Knowledge Program Manager

Instacart
United States
Workplace: RemoteFull timeUSD 79,000 - 100,000 annuallyFunction: Program & Project Management (PMO)Experience: 2-4 yearsSkills: ["Organizational skills","Cross-functional coordination","Communication","Independent work","Risk escalation"]

Own the end-to-end execution of CX Knowledge and learning programs, coordinating timelines, milestones, and cross-functional stakeholders to keep work visible and on track. Manage program operating rhythms (intake boards, sprint tracking, launch calendars, and communications), triage and route requests across Knowledge Strategy, Content Operations, and L&D, and partner with SMEs and instructional designers to manage dependencies, risks, and program health using reporting and continuous improvement insights.

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FursaFursa
Instacart
Instacart
1 day ago

Knowledge Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end execution of CX Knowledge and learning programs, coordinating timelines, milestones, and cross-functional stakeholders to keep work visible and on track. Manage program operating rhythms (intake boards, sprint tracking, launch calendars, and communications), triage and route requests across Knowledge Strategy, Content Operations, and L&D, and partner with SMEs and instructional designers to manage dependencies, risks, and program health using reporting and continuous improvement insights.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Support end-to-end execution of knowledge and learning programs by managing timelines, tracking milestones, and coordinating across stakeholders.
  • •Maintain program operating rhythms including Jira intake boards, sprint tracking, launch calendars, and stakeholder communications.
  • •Serve as a point of contact for intake requests, triaging work and routing it to the right Knowledge Strategy, Content Operations, or L&D function.
  • •Partner with SMEs, instructional designers, and knowledge strategists to gather inputs, track dependencies, and flag risks before they become blockers.
  • •Draft and distribute program communications, status updates, and launch readiness materials; use program data to surface trends and report on program health.

Pay and Benefits

Salary: USD 79,000 - 100,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2–4 years of experience in program/project management, learning & development, knowledge management, or a related field, managing multiple workstreams at once.
  • •Proven ability to coordinate cross-functional work across teams with different priorities, timelines, and operating styles.
  • •Strong organizational and project management skills, keeping details tight and deadlines/stakeholders informed.
  • •Clear written and verbal communication skills for drafting status updates, intake summaries, and launch communications.
  • •Comfort using tools like Jira and Google Suite (or similar) for tracking and collaboration.
Experience:2-4 yearsKnowledge managementLearning & developmentCustomer experienceContact centerHigh-volume operations
Skills:Organizational skillsCross-functional coordinationCommunicationIndependent workRisk escalation
Languages:English
Tech Stack:JiraGoogle SuiteClaudeGumloopGemini

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn