NTT

3 weeks ago

IT Support Sr Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide on-site, client-based IT support for the Maryland Campus, supporting end-user devices, servers, and network components through incident and service request resolution. Maintain spare hardware readiness, support device provisioning and lifecycle processes, and help run the TechGrad Training Lab. Coordinate installations and deployments for hardware, software, and network upgrades, troubleshoot routine issues, and support infrastructure lifecycle activities including server EOSL cycles and storage/NAS monitoring.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, resolving incidents and service requests across end-user devices, servers, and network components.
•Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize downtime.
•Support PCSR processes for provisioning and lifecycle management of end-user devices.
•Support and maintain the TechGrad Training Lab training environment.
•Troubleshoot and restore routine technical service and equipment problems, coordinate installations/deployments for software, hardware, and network upgrades, and support server EOSL cycles and NAS/storage capacity analysis.

Key Requirements

•5+ years in an IT support role.
•Experience providing operational leadership and support for day-to-day IT services to ensure service continuity.
•Infrastructure support and planning experience.
•Experience with walk-up tech bar support and server support.
•A+ Certification.

Experience:5+ years

Skills:Operational leadershipTroubleshootingCoordinationInformal trainingProblem prevention

Certifications:A+ Certification

Tech Stack:Server racksWireless Access PointsNASStorage capacity monitoring

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT