Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Strategic technical lead for enterprise clients, acting as the trusted advisor to transform complex cybersecurity requirements into scalable, operational successes within the TrendAI Vision One ecosystem. Drive adoption, security outcomes, and platform value through architecture reviews, proactive enablement, and cross-functional collaboration across Product Engineering, R&D, and Sales Engineering.

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting the focus from ticket resolution to security outcome attainment.
•Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
•Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
•Design and deliver bespoke workshops and Best Practice sessions to mature the customer's internal SOC and SIEM operations.

Key Requirements

•Fluent in both written and spoken German and English.
•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of Windows Server, Linux, and Solaris, plus hybrid-cloud infrastructure (AWS, Azure, GCP).
•Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred; technical certifications (e.g., TCAP, TSCE, CISSP, CCNA/CCNP) strongly preferred.

Experience:10+ yearsCybersecuritySecurity operationsSIEMSOCThreat defenseCloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingAnalyticalStrategic thinking

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Languages:GermanEnglish

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCTrendAI

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting the focus from ticket resolution to security outcome attainment.
•Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
•Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
•Design and deliver bespoke workshops and Best Practice sessions to mature the customer's internal SOC and SIEM operations.

Key Requirements

•Fluent in both written and spoken German and English.
•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of Windows Server, Linux, and Solaris, plus hybrid-cloud infrastructure (AWS, Azure, GCP).
•Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred; technical certifications (e.g., TCAP, TSCE, CISSP, CCNA/CCNP) strongly preferred.

Experience:10+ yearsCybersecuritySecurity operationsSIEMSOCThreat defenseCloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingAnalyticalStrategic thinking

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Languages:GermanEnglish

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCTrendAI

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn