CS - HMI Application Engineer(e-beam) - Hsinchu

ASML
Taiwan
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Clear communication","Ownership","Proactive problem prevention","Independent decision-making","Customer interface"]

Provide on-site technical support for e-beam defect inspection and metrology systems, including recipe setup, troubleshooting, and emergency service response. Conduct diagnostics and service calls at customer sites, and train customer technicians on operation and maintenance. Support escalation and competency guidance to operations, help customers with product application, and complete technical reporting and systematic knowledge documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ASML
ASML
1 day ago

CS - HMI Application Engineer(e-beam) - Hsinchu

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide on-site technical support for e-beam defect inspection and metrology systems, including recipe setup, troubleshooting, and emergency service response. Conduct diagnostics and service calls at customer sites, and train customer technicians on operation and maintenance. Support escalation and competency guidance to operations, help customers with product application, and complete technical reporting and systematic knowledge documentation.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and recipe setup at customer sites for e-beam defect inspection and metrology systems.
  • •Troubleshoot recipe and equipment problems, and complete on-site diagnostics and service calls.
  • •Respond to emergency service calls as required.
  • •Instruct customer operating technicians on system operation and maintenance.
  • •Assist sales with customers needing help or advice, and prepare technical reports with systematic knowledge documentation.
Travel: Medium travel

Key Requirements

  • •BS engineering degree or equivalent experience; a Masters degree is a plus.
  • •2+ years’ experience in a customer support (CS) department for high-tech products.
  • •At least 1 year of semiconductor industry experience is preferred.
  • •Ability to take ownership for resolving issues and ensure escalations take place.
  • •Proficient with C/Python/Matlab and MS Office (Word, Excel, PowerPoint).
Experience:2+ yearsSemiconductor industryHigh tech products
Education:Bachelor's
Skills:Clear communicationOwnershipProactive problem preventionIndependent decision-makingCustomer interface
Languages:English
Tech Stack:CPythonMatlabMS WordMS ExcelPowerPoint

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn