Remote Call Center Agent

Jerry
Charlotte, Nashville, Utah, Houston, Tucson, Nevada
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitask","Customer-focused","Problem-solving","Communication"]

Handle inbound calls from existing customers and process service requests for their active insurance policies, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, make the necessary policy changes, and help retain policyholders at risk of cancellation. This fully remote role provides work equipment, training, and mentorship, with flexible scheduling options.

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Jerry
Jerry
4 days ago

Remote Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: first listed 1 week ago

Job Summary

Handle inbound calls from existing customers and process service requests for their active insurance policies, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, make the necessary policy changes, and help retain policyholders at risk of cancellation. This fully remote role provides work equipment, training, and mentorship, with flexible scheduling options.
Location: Charlotte, Nashville, Utah, Houston, Tucson, Nevada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
  • •Help customers with questions about coverages and policy benefits, and support policy changes.
  • •Actively find solutions for customers at risk of cancellation to retain Jerry policyholders.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalWellness StipendRemote Work

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Ability to multitask and manage multiple competing priorities
  • •Passion for helping others
  • •Experience processing customer service requests for policy-related needs
  • •Comfort answering customer questions about existing insurance policies, coverages, and policy benefits
Experience:2+ yearsInsuranceCall center
Skills:MultitaskCustomer-focusedProblem-solvingCommunication
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor