FullStack Engineer

Gorgias
Belgrade
Workplace: HybridFull timeEUR 75,649 - 83,233 annuallyFunction: Software EngineeringExperience: 4+ yearsSkills: ["Collaboration","Mentorship","Ownership","Cross-functional teamwork"]

Design, build, and scale an AI-driven platform for automated e-commerce support and sales. You’ll architect and evolve the AI agent platform, lead monitoring and observability strategy using tools like Datadog or Grafana, optimize performance and reliability, and collaborate across teams to integrate AI features into the customer support ecosystem. Mentor junior engineers and help shape engineering culture while ensuring systems stay scalable, fast, and resilient.

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Gorgias
Gorgias
2 months ago

FullStack Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Design, build, and scale an AI-driven platform for automated e-commerce support and sales. You’ll architect and evolve the AI agent platform, lead monitoring and observability strategy using tools like Datadog or Grafana, optimize performance and reliability, and collaborate across teams to integrate AI features into the customer support ecosystem. Mentor junior engineers and help shape engineering culture while ensuring systems stay scalable, fast, and resilient.
Location: Belgrade
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Architect and evolve the AI agent platform to ensure scalability, resilience, and high availability.
  • •Design monitoring and observability strategies to proactively detect performance issues, using tools like Datadog or Grafana.
  • •Collaborate across teams to integrate AI-driven features into the customer support ecosystem.
  • •Optimize system performance and resource usage to ensure fast, cost-effective processing.
  • •Mentor junior engineers and help shape engineering culture.

Pay and Benefits

Salary: EUR 75,649 - 83,233 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceMacbook ProMeal AllowanceLearning BudgetFitpass Membership

Key Requirements

  • •4+ years building and maintaining scalable web applications.
  • •Strong system design expertise across microservices, cloud-native, and event-driven architecture.
  • •Experience with TypeScript, Node.js, and React, plus cloud computing platforms.
  • •Hands-on experience with monitoring and logging tools such as Datadog, Prometheus, and OpenTelemetry.
  • •Proven ownership of large-scale projects from design through deployment.
Experience:4+ years
Skills:CollaborationMentorshipOwnershipCross-functional teamwork
Tech Stack:TypeScriptNode.jsReactDatadogGrafanaPrometheusOpenTelemetryMicroservicesCloud-nativeEvent-driven architecture

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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