Customer Success Enablement Manager

Constructor
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Proactive","Highly organized","Stakeholder management","Communication","Data-driven continuous improvement"]

Own end-to-end Customer Success enablement across Constructor’s global GTM teams. Build and scale onboarding and continuous learning (“everboarding”), curate centralized knowledge resources, and operationalize enablement programs with measurable impact. Partner closely with Product, Marketing, and Revenue to launch playbooks, training modules, competitive enablement assets, and AI-enabled workflows using tools like Articulate, Planhat, Gong, and Notion.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Constructor
Constructor
3 days ago

Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end Customer Success enablement across Constructor’s global GTM teams. Build and scale onboarding and continuous learning (“everboarding”), curate centralized knowledge resources, and operationalize enablement programs with measurable impact. Partner closely with Product, Marketing, and Revenue to launch playbooks, training modules, competitive enablement assets, and AI-enabled workflows using tools like Articulate, Planhat, Gong, and Notion.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Support ongoing Customer Success training by planning, building, and maintaining scalable enablement content beyond onboarding.
  • •Curate and maintain centralized knowledge resources with SMEs across Revenue Enablement, Product, Marketing, and Sales for accuracy and consistency.
  • •Operationalize the everboarding strategy by coordinating timelines, deliverables, and stakeholder communications.
  • •Organize and update internal learning assets to keep documentation easy to find, up to date, and aligned with sales priorities.
  • •Collect feedback and track program impact using data to assess adoption, knowledge retention, and performance improvements.

Pay and Benefits

Perks:Paid LeaveEquityRemote WorkLearning BudgetHealth Insurance

Key Requirements

  • •5+ years in Sales, Product, or Customer Success Enablement focused on post-sales value realization, product training, and customer onboarding.
  • •Familiarity with learning and content management tools, including Articulate, Planhat, Gong, Claude, Letter.AI, and Notion.
  • •Knowledge of adult learning theories and experience applying them to training design or knowledge-sharing systems.
  • •Excellent stakeholder management and communication skills with the ability to influence across functions and levels.
  • •Ability to prioritize, manage competing demands, and maintain clarity under ambiguity.
Experience:5+ yearsE-commerceSaaSGTMCustomer success enablement
Skills:ProactiveHighly organizedStakeholder managementCommunicationData-driven continuous improvement
Tech Stack:ArticulatePlanhatGongClaudeLetter.AINotionTableauLearning management systemSales asset managementCall analytics platformSales intelligence platformsA/B testing

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn