Executive Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Respond to customer inquiries, orders, and complaints via email, phone, and fax while meeting service-level targets and striving to exceed expectations. Own and follow through on customer queries to resolution, investigate and resolve issues, and escalate when needed. Maintain accurate processing with high quality standards, update clients on order status, handle MIS/reporting, and support continuous improvement through documentation and requirements analysis.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer enquiries, orders, and complaints via email, phone, and fax following best-practice guidelines.
•Work within agreed service levels to exceed customer expectations.
•Investigate and resolve customer queries; escalate issues to the Team Leader when appropriate.
•Process orders/claims/queries with a minimum 98% accuracy rate and maintain quality and productivity standards.
•Provide order status updates, handle MIS, and generate reports; assist with documentation and continuous improvement activities.

Key Requirements

•Customer service orientation with strong telephone, written, and verbal communication skills.
•Ability to take ownership of customer queries and proactively drive them to resolution.
•Attention to detail with accurate processing of orders, claims, and queries (minimum 98% accuracy).
•Team player with strong time-management and organizational skills.
•Familiarity with Microsoft Office (Word, Excel, PowerPoint) and ability to learn technical aspects of the retail information service industry; typing speed 30-35 words per minute.

Experience:Retail

Skills:Customer focusCommunicationOwnershipTime managementAttention to detail

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointE-mailPhoneFax

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

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Avery Dennison

1 week ago

Executive Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer enquiries, orders, and complaints via email, phone, and fax following best-practice guidelines.
•Work within agreed service levels to exceed customer expectations.
•Investigate and resolve customer queries; escalate issues to the Team Leader when appropriate.
•Process orders/claims/queries with a minimum 98% accuracy rate and maintain quality and productivity standards.
•Provide order status updates, handle MIS, and generate reports; assist with documentation and continuous improvement activities.

Key Requirements

•Customer service orientation with strong telephone, written, and verbal communication skills.
•Ability to take ownership of customer queries and proactively drive them to resolution.
•Attention to detail with accurate processing of orders, claims, and queries (minimum 98% accuracy).
•Team player with strong time-management and organizational skills.
•Familiarity with Microsoft Office (Word, Excel, PowerPoint) and ability to learn technical aspects of the retail information service industry; typing speed 30-35 words per minute.

Experience:Retail

Skills:Customer focusCommunicationOwnershipTime managementAttention to detail

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointE-mailPhoneFax

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website