Principal Associate, Process Manager- Refinance Command Center

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 98,900 - 112,900 annuallyFunction: Finance & AccountingSkills: ["Communication","Attention to detail","Adaptability","Process improvement","Risk mitigation"]

Own and improve business processes that drive customer excellence and measurable impact to the company’s bottom line. Lead oversight of process improvement work, collect and analyze data for transparency to senior leaders, and implement improvements that resolve issues and mitigate risk. Develop and maintain process documentation (including flow diagrams), act as a subject matter expert partnering with project customers, and may lead teams on initiatives.

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Discover Financial
Discover Financial
1 week ago

Principal Associate, Process Manager- Refinance Command Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live

Job Summary

Own and improve business processes that drive customer excellence and measurable impact to the company’s bottom line. Lead oversight of process improvement work, collect and analyze data for transparency to senior leaders, and implement improvements that resolve issues and mitigate risk. Develop and maintain process documentation (including flow diagrams), act as a subject matter expert partnering with project customers, and may lead teams on initiatives.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Manager level

Key Responsibilities

  • •Lead and own oversight of smaller process improvement work and collaborate on larger initiatives.
  • •Collect and analyze data using analytics and reporting to provide transparency to senior leadership.
  • •Identify and implement process improvements to drive issue resolution and risk mitigation.
  • •Track and resolve process breakdowns, and clarify customer needs to improve outcomes.
  • •Develop and maintain formal process documentation, including procedures and process flow diagrams (and may act as a subject matter expert).

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of experience with Microsoft Office or G Suite.
  • •At least 3 years of experience in Business Process Management, Project Management, or Risk Management.
  • •Bachelor’s Degree or military experience.
  • •Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred).
Skills:CommunicationAttention to detailAdaptabilityProcess improvementRisk mitigation
Certifications:LeanAgileSix SigmaBusiness Process Management certificationProject Management certification
Tech Stack:Microsoft OfficeG Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn