Quality Manager - Customer Quality and Direct Source

Eaton
United States
Workplace: OnsiteFull timeUSD 113,000 - 165,000 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Root cause analysis","Corrective action","Continuous improvement","Problem solving"]

Oversee direct-source quality activities for customer and supplier quality, returned materials evaluation, and MOTC product integrity (PIC). Lead root-cause analysis and corrective actions through cross-functional collaboration with internal factories and external suppliers, while managing PIC laboratory performance and continuous improvement. Coordinate daily interactions across the EMEA region, mentor factory QA personnel, support warranty return processes, and run reliability/warranty analytics and SAP adaptations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 week ago

Quality Manager - Customer Quality and Direct Source

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Oversee direct-source quality activities for customer and supplier quality, returned materials evaluation, and MOTC product integrity (PIC). Lead root-cause analysis and corrective actions through cross-functional collaboration with internal factories and external suppliers, while managing PIC laboratory performance and continuous improvement. Coordinate daily interactions across the EMEA region, mentor factory QA personnel, support warranty return processes, and run reliability/warranty analytics and SAP adaptations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Oversee direct-source quality activities, including customer/supplier quality and evaluation of returned materials, ensuring issues are diagnosed, addressed, and prevented.
  • •Partner with internal factories and external suppliers to drive root cause analysis and corrective actions.
  • •Manage daily collaboration with teams in the EMEA region and support customer escalations and problem-solving projects.
  • •Lead PIC laboratory and personnel, including reliability and warranty analytics and training for factory processes.
  • •Manage warranty return processes for Menomonee Falls and ICD and mentor factory QA personnel.
Travel: Low travel

Pay and Benefits

Salary: USD 113,000 - 165,000 annually
Perks:Health InsuranceRetirement BenefitsWellness Stipend

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 5 years of QA experience in electrical devices manufacturing.
  • •Only candidates within a 50-mile radius of Menomonee Falls, WI will be considered.
  • •Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Experience:5+ yearsElectrical devices manufacturing
Education:Bachelor's
Skills:Cross-functional collaborationRoot cause analysisCorrective actionContinuous improvementProblem solving
Tech Stack:SAPISO 90001

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn