Senior Operations Analyst

Lumen
United States
Workplace: RemoteFull timeUSD 67,703 - 99,297 annuallyFunction: Business OperationsExperience: 4+ yearsSkills: ["Analytical","Reporting","Problem-solving","Communication","Stakeholder influence"]

Support operational analysis and performance management for 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Own the intake, validation, analysis, and reporting of operational metrics to surface locate performance, ticket workloads, compliance, and damage trends. Build dashboards and scorecards, run recurring performance reviews, investigate escalations, and partner with internal teams and external service providers to drive consistent operational excellence.

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FursaFursa
Lumen
Lumen
1 day ago

Senior Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support operational analysis and performance management for 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Own the intake, validation, analysis, and reporting of operational metrics to surface locate performance, ticket workloads, compliance, and damage trends. Build dashboards and scorecards, run recurring performance reviews, investigate escalations, and partner with internal teams and external service providers to drive consistent operational excellence.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead intake, analysis, and reporting of key operational metrics for 811 ticket volumes, locate performance, compliance, damages, and vendor execution.
  • •Monitor and evaluate contract locator performance across multiple regions to identify trends, risks, and improvement opportunities.
  • •Develop and maintain dashboards, scorecards, and reporting tools to provide operational visibility and support leadership decisions.
  • •Facilitate recurring performance reviews with internal stakeholders and external service providers.
  • •Investigate operational issues and escalations, delivering data-driven recommendations and corrective actions.

Pay and Benefits

Salary: USD 67,703 - 99,297 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree.
  • •2+ years of related experience with a Master's degree.
  • •Strong analytical, reporting, and problem-solving skills.
  • •Experience working with operational metrics, dashboards, and performance scorecards.
  • •Strong communication skills and ability to influence stakeholders through data-driven insights.
Experience:4+ yearsOperationsAnalyticsVendor managementPerformance management
Skills:AnalyticalReportingProblem-solvingCommunicationStakeholder influence

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn