Application Support Engineer - Intermediate Level

USAA
San Antonio
Workplace: OnsiteFull timeUSD 77,120 - 147,390 annuallyFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Technical troubleshooting","Incident coordination","Communication"]

Serve as a Tier 2 (L2) technical support engineer for production business applications across the enterprise. Monitor, troubleshoot, and resolve incidents to restore services, partnering with the Availability Command Center, Tier 1 Operations, application engineering, infrastructure teams, and vendors. You’ll also enhance reliability by analyzing logs and performance data, addressing performance degradation, integration and middleware issues, and implementing improvements aligned with SDLC and risk/compliance standards.

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FursaFursa
USAA
USAA
4 days ago

Application Support Engineer - Intermediate Level

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a Tier 2 (L2) technical support engineer for production business applications across the enterprise. Monitor, troubleshoot, and resolve incidents to restore services, partnering with the Availability Command Center, Tier 1 Operations, application engineering, infrastructure teams, and vendors. You’ll also enhance reliability by analyzing logs and performance data, addressing performance degradation, integration and middleware issues, and implementing improvements aligned with SDLC and risk/compliance standards.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor, troubleshoot, and resolve production incidents to ensure application reliability and performance.
  • •Investigate and resolve issues including performance problems, alerts, batch processing failures, integration problems, middleware issues, and service stability initiatives.
  • •Design, develop, test, and implement technical solutions aligned to business objectives.
  • •Write, maintain, and enhance code to deliver new features and ongoing product improvements.
  • •Analyze systems and processes to identify improvements and drive operational efficiency using SDLC and risk/compliance practices.

Pay and Benefits

Salary: USD 77,120 - 147,390 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor’s degree; or 4 years of relevant education and/or experience.
  • •Basic understanding of one or more technologies including Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, Python, or mainframe technologies such as COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.
  • •Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, or Azure Monitor.
  • •Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions.
  • •Familiarity with Kubernetes, OpenShift, Docker, and microservice-based applications, plus API-driven architectures and integration technologies.
Experience:2+ yearsEnterprise applicationsInfrastructureCloud platformsProduction environmentsService restoration
Education:Bachelor's
Skills:AnalyticalProblem-solvingTechnical troubleshootingIncident coordinationCommunication
Certifications:ITIL Foundation
Tech Stack:JavaSwiftObjective-CJavaScriptKotlinC++HTMLCSSSQLGoPythonCOBOLJCLCICSDB2IMSMQZ/OSSplunkDynatrace

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn