Forward Deployed Engineer

Zendesk
Singapore, Melbourne
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Engineering rigor","Adaptability"]

Join Zendesk’s Technical Presales team as a Forward Deployed Engineer, embedded with strategic customers to design, build, and deliver production-grade AI and LLM-powered solutions. You’ll lead end-to-end delivery from discovery and scoping to PoC, rollout, and operational handoff; build integrations and RAG workflows; troubleshoot complex technical blockers; and translate customer learnings into product feedback to improve future deployments.

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FursaFursa
Zendesk
Zendesk
2 months ago

Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Join Zendesk’s Technical Presales team as a Forward Deployed Engineer, embedded with strategic customers to design, build, and deliver production-grade AI and LLM-powered solutions. You’ll lead end-to-end delivery from discovery and scoping to PoC, rollout, and operational handoff; build integrations and RAG workflows; troubleshoot complex technical blockers; and translate customer learnings into product feedback to improve future deployments.
Location: Singapore, Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead end-to-end technical delivery of AI agent and LLM-powered solutions, from discovery and scoping through PoC, production rollout, and operational handoff.
  • •Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high-quality signals into Zendesk AI workflows.
  • •Troubleshoot and resolve escalated technical blockers across data, infrastructure, and model behavior as the field’s final line of defense.
  • •Collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, and implement solutions.
  • •Translate customer learnings into product feedback and prioritized roadmap items to reduce future deployment friction.
Travel: High travel

Key Requirements

  • •5+ years of software engineering experience delivering production systems.
  • •Proficiency in Python and JavaScript/TypeScript, with experience in at least one backend language (Java, Ruby, or Go) preferred.
  • •Hands-on production experience deploying or integrating LLM-based solutions (RAG, vector DBs, model evaluation).
  • •Practical experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes).
  • •Comfortable working onsite with customers and traveling up to 50% as required.
Experience:5+ yearsEnterprise SaaSAI deploymentsProduction systems
Skills:CommunicationProblem-solvingEngineering rigorAdaptability
Tech Stack:ReactTypeScriptPythonNodeJavaRubyRESTGraphQLAWSGCPAzureLLMsPrompt engineeringRetrieval-augmented generationRAGVector storesEvaluationGuardrailsData ingestionETL

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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