Technical Account Manager

Socket
United States
Workplace: RemoteFull timeUSD 130,000 - 180,000 annuallyFunction: SalesExperience: 6+ yearsSkills: ["Communication","Problem-solving","Leadership"]

Senior Technical Success Manager responsible for post-sale customer success, onboarding, and technical support for enterprise clients. You’ll translate product capabilities into developer-friendly guidance, lead onboarding across CI/CD pipelines and tooling, troubleshoot production issues, and advocate for customers with Product and Engineering. This product-focused, technical role requires strong communication and hands-on security/open‑source experience.

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FursaFursa
Socket
Socket
6 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Senior Technical Success Manager responsible for post-sale customer success, onboarding, and technical support for enterprise clients. You’ll translate product capabilities into developer-friendly guidance, lead onboarding across CI/CD pipelines and tooling, troubleshoot production issues, and advocate for customers with Product and Engineering. This product-focused, technical role requires strong communication and hands-on security/open‑source experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead onboarding for new enterprise customers, from initial setup through full integration
  • •Troubleshoot and resolve integration, configuration, and compatibility issues across customer environments
  • •Translate complex product capabilities into practical guidance and developer-friendly workflows
  • •Conduct architecture reviews, security posture assessments, and technical enablement workshops
  • •Act as the front line for technical support, documenting fixes and coordinating with Engineering when needed
Travel: Low travel

Pay and Benefits

Salary: USD 130,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceParental LeaveEquity

Key Requirements

  • •6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
  • •2+ years as the dedicated point of contact for enterprise-level customers with quarterly health checks and success
  • •Background in application security, DevSecOps, or open-source ecosystems
  • •Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
  • •Ability to read and reason about code (JavaScript, Python, TypeScript)
Experience:6+ yearsOpen-sourceSecurityDevSecOpsCI/CDDeveloper tooling
Skills:CommunicationProblem-solvingLeadership
Languages:English
Tech Stack:JavaScriptPythonTypeScriptGitHub ActionsJenkinsCircleCIAPIsWebhooksSaaSPackage ManagersSlackGitHubGrafana

Company Brief

Socket
Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.
Industry: Developer Tools
Website