Customer Service Assistant (Stromness, Orkney, GB, KW16 3BH)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 28,275.32+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Organisation","Teamwork","Initiative","Ownership","Attention to detail"]

Support NorthLink Ferries customers in our Customer Service team by handling journey enquiries and reservations across phone, email, web-based channels, and face-to-face interactions. Process bookings and payments accurately, help with passenger check-in and boarding, and deliver a consistently high standard of service at every touchpoint. Work with colleagues to keep the department running effectively and follow all Health, Safety and Environment requirements and operational procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 days ago

Customer Service Assistant (Stromness, Orkney, GB, KW16 3BH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support NorthLink Ferries customers in our Customer Service team by handling journey enquiries and reservations across phone, email, web-based channels, and face-to-face interactions. Process bookings and payments accurately, help with passenger check-in and boarding, and deliver a consistently high standard of service at every touchpoint. Work with colleagues to keep the department running effectively and follow all Health, Safety and Environment requirements and operational procedures.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer enquiries and reservations by telephone, email, web-based channels and in person.
  • •Process bookings and payments accurately and efficiently.
  • •Support passenger check-in and boarding activities.
  • •Deliver a high standard of customer service across all customer touchpoints.
  • •Follow Health, Safety and Environment requirements and operational procedures, working collaboratively with colleagues to run the department effectively.

Pay and Benefits

Salary: GBP 28,275.32 annually
Perks:Paid LeavePensionLearning BudgetEmployee AssistanceRetail Discounts

Key Requirements

  • •Enjoy working with customers and providing excellent service.
  • •Communicate clearly and confidently with members of the public and colleagues.
  • •Comfortable using computer systems and telephone-based systems.
  • •Strong organisational skills to manage a varied workload.
  • •A positive team player who takes initiative, ownership, and pride in their work.
Skills:Customer serviceCommunicationOrganisationTeamworkInitiativeOwnershipAttention to detail
Tech Stack:Computer systemsTelephone systems

Eligibility

Security Clearance:Basic DBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn