Twilio

1 week ago

Fast Track Onboarding Specialist 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own customer onboarding for Twilio Fast Track packages, delivering 1:1 support to help customers successfully onboard A2P phone numbers. Manage onboarding SLAs and credit utilization, engage with customers to resolve onboarding issues, and provide compliance guidance for A2P products. Partner with operations to scale onboarding volumes and collaborate with product and account teams by reporting trends, metrics, and open items.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide personalized onboarding support for customers who sign up for Fast Track Packages.
•Resolve existing onboarding issues through customer engagement and meet onboarding demands.
•Provide compliance guidance for A2P products and manage onboarding SLAs and credit utilization.
•Support common customer inquiries using Slack and ServiceNow, while logging and categorizing interactions.
•Join weekly customer calls, report metrics and open items, diagnose trends, and coordinate with product and account teams to address issues and industry changes.

Travel: Low travel

Pay and Benefits

Salary: USD 28.89 - 42.45 hourly

Equity and Bonus:Equity

Perks:Health Insurance401kPaid SickPaid ParentalPaid Personal

Key Requirements

•Ability to work rotational shifts from 8:00am to 5pm Bogota time.
•Manage a daily caseload and respond within onboarding SLAs.
•A2P compliance experience and at least 2+ years specializing in an A2P product.
•Previous experience working directly with clients.
•Ability to prioritize tasks, project manage, and take ownership of up to 12 customer accounts.

Experience:2+ years

Skills:Customer-centricityCommunicationPrioritizationIndependent workContinuous improvement

Languages:English

Tech Stack:SlackServiceNowGoogle WorkspaceGoogle DocsGoogle SheetsGemini

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 week ago

Fast Track Onboarding Specialist 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide personalized onboarding support for customers who sign up for Fast Track Packages.
•Resolve existing onboarding issues through customer engagement and meet onboarding demands.
•Provide compliance guidance for A2P products and manage onboarding SLAs and credit utilization.
•Support common customer inquiries using Slack and ServiceNow, while logging and categorizing interactions.
•Join weekly customer calls, report metrics and open items, diagnose trends, and coordinate with product and account teams to address issues and industry changes.

Travel: Low travel

Pay and Benefits

Salary: USD 28.89 - 42.45 hourly

Equity and Bonus:Equity

Perks:Health Insurance401kPaid SickPaid ParentalPaid Personal

Key Requirements

•Ability to work rotational shifts from 8:00am to 5pm Bogota time.
•Manage a daily caseload and respond within onboarding SLAs.
•A2P compliance experience and at least 2+ years specializing in an A2P product.
•Previous experience working directly with clients.
•Ability to prioritize tasks, project manage, and take ownership of up to 12 customer accounts.

Experience:2+ years

Skills:Customer-centricityCommunicationPrioritizationIndependent workContinuous improvement

Languages:English

Tech Stack:SlackServiceNowGoogle WorkspaceGoogle DocsGoogle SheetsGemini

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn