Clinical Service Desk Associate (Remote)

NTT
Halifax
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Fast-paced work","Service philosophy"]

Provide 24/7 support to healthcare customers from a clinical service desk by handling inbound calls and troubleshooting clinical application issues. You’ll respond to incidents related to workflow, application errors, user access, and functionality for systems including Epic, Cerner, McKesson, and Meditech. You’ll document and resolve or escalate tickets, maintain a quiet workspace, and stay shift-flexible with nights, weekends, and/or holidays.

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FursaFursa
NTT
NTT
6 days ago

Clinical Service Desk Associate (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide 24/7 support to healthcare customers from a clinical service desk by handling inbound calls and troubleshooting clinical application issues. You’ll respond to incidents related to workflow, application errors, user access, and functionality for systems including Epic, Cerner, McKesson, and Meditech. You’ll document and resolve or escalate tickets, maintain a quiet workspace, and stay shift-flexible with nights, weekends, and/or holidays.
Location: Halifax
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls for healthcare customers in a 24x7x365 call center environment.
  • •Troubleshoot clinical application issues including workflow problems, application errors, user access, and functionality for Epic, Cerner, McKesson, and Meditech.
  • •Document incidents and close or escalate tickets in a timely manner to drive resolution.
  • •Maintain a quiet, private workspace with high-speed wired internet and remain at the workstation/phone queue for 8 to 10 hours with breaks.
  • •Support shift coverage including nights, weekends, and/or holidays, and manage required equipment setup (including lifting up to 25 lbs. if needed).
Travel: Low travel

Key Requirements

  • •Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • •At least 1 year of technical troubleshooting experience.
  • •High school diploma or equivalent.
  • •Shift flexibility for night, weekend, and/or holiday work, with training conducted during day shift hours.
  • •Strong typing and English language skills, including effective communication and interpersonal skills.
Experience:4+ yearsCall center
Education:High School
Skills:CommunicationInterpersonal skillsListeningFast-paced workService philosophy
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn