Dyson

1 month ago

Sales & Service Site Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

On-site, full-time role supporting Dyson customers at the San Francisco Union City Service Center. You will diagnose, troubleshoot, and repair Dyson products in person, educate customers on repair options, upsell suitable products, manage parts and service documentation, and collaborate with service teams to ensure a premium customer experience.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
•Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
•Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
•Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
•Provide excellent customer service while managing customer expectations in real time

Pay and Benefits

Perks:401kLife InsuranceVisionDentalPaid Leave

Key Requirements

•6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments
•Ability to communicate confidently with customers, including during objection handling or service discussions
•Aptitude for learning technical diagnosis and repair procedures
•Curiosity to uncover hidden product needs beyond stated complaints
•Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution

Experience:6+ yearsRetailCustomer service

Education:High School

Skills:CommunicationEmpathyTeamworkCustomer service

Tech Stack:Microsoft ExcelMicrosoft OutlookMicrosoft Word

Company Brief

Dyson

Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn

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Dyson

1 month ago

Sales & Service Site Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
•Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
•Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
•Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
•Provide excellent customer service while managing customer expectations in real time

Pay and Benefits

Perks:401kLife InsuranceVisionDentalPaid Leave

Key Requirements

•6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments
•Ability to communicate confidently with customers, including during objection handling or service discussions
•Aptitude for learning technical diagnosis and repair procedures
•Curiosity to uncover hidden product needs beyond stated complaints
•Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution

Experience:6+ yearsRetailCustomer service

Education:High School

Skills:CommunicationEmpathyTeamworkCustomer service

Tech Stack:Microsoft ExcelMicrosoft OutlookMicrosoft Word

Company Brief

Dyson

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn