Trane Technologies

1 week ago

Remote Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide remote troubleshooting and support for building automation and HVAC systems as part of an On-Demand Digital Services team. Engage customers via phone and email, manage cases using Salesforce and regional intake processes, and investigate issues in Trane Cloud to recommend and implement fixes where possible. Identify energy conservation measures, support digital enablement platforms, produce technical reports, and collaborate with account and project teams to escalate complex problems and drive “remote resolution first” outcomes.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide remote technical support and triage as part of an On-Demand/Immediate Response team, troubleshooting BAS and HVAC controls remotely.
•Conduct customer intake and case management, validating agreement status, support status, and connectivity using Salesforce when applicable.
•Review digital platforms and investigate Trane Cloud issues, recommending and executing fixes where possible and supporting system optimization.
•Identify energy conservation measures (ECMs) and opportunities for HVAC upgrades and system changes, coordinating with relevant teams.
•Deliver written reports of building metrics, trouble logs, recommendations, and observations while escalating complex issues to advanced support teams.

Pay and Benefits

Salary: USD 23.8 - 43.85 hourly

Perks:Health Insurance401kPaid LeaveParental LeaveLearning Budget

Key Requirements

•Comprehensive understanding of Building Automation Systems (BAS) and HVAC equipment systems.
•Strong knowledge of BAS protocols including BACnet, Lon Talk, and Modbus, plus IP networking and database management.
•Skilled in technical report writing and proficient with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
•Ability to resolve practical issues and adapt to non-standardized situations.
•Exceptional verbal and written communication skills with a commitment to superior customer service.

Skills:CommunicationCustomer serviceTeamworkProblem-solving

Tech Stack:Building Automation SystemsHVACMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSalesforceTrane ConnectTrane CloudCloud BMSCMSACBSABBAIIntelligent ServicesBACnetLon TalkModbusIP networking

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

1 week ago

Remote Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide remote technical support and triage as part of an On-Demand/Immediate Response team, troubleshooting BAS and HVAC controls remotely.
•Conduct customer intake and case management, validating agreement status, support status, and connectivity using Salesforce when applicable.
•Review digital platforms and investigate Trane Cloud issues, recommending and executing fixes where possible and supporting system optimization.
•Identify energy conservation measures (ECMs) and opportunities for HVAC upgrades and system changes, coordinating with relevant teams.
•Deliver written reports of building metrics, trouble logs, recommendations, and observations while escalating complex issues to advanced support teams.

Pay and Benefits

Salary: USD 23.8 - 43.85 hourly

Perks:Health Insurance401kPaid LeaveParental LeaveLearning Budget

Key Requirements

•Comprehensive understanding of Building Automation Systems (BAS) and HVAC equipment systems.
•Strong knowledge of BAS protocols including BACnet, Lon Talk, and Modbus, plus IP networking and database management.
•Skilled in technical report writing and proficient with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
•Ability to resolve practical issues and adapt to non-standardized situations.
•Exceptional verbal and written communication skills with a commitment to superior customer service.

Skills:CommunicationCustomer serviceTeamworkProblem-solving

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn