Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 14.64 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Communication","Active listening","Customer service","Team collaboration"]

Serve as the customer-facing link between drivers and CarMax’s technicians, guiding service and repair from intake through completion. Capture concerns, build detailed repair orders, and provide timely vehicle status updates. Explain recommended repairs clearly, review completed work for accuracy, prepare invoices, and handle service payments and cash transactions while maintaining EH&S standards in a fast-paced environment.

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CarMax
CarMax
1 day ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the customer-facing link between drivers and CarMax’s technicians, guiding service and repair from intake through completion. Capture concerns, build detailed repair orders, and provide timely vehicle status updates. Explain recommended repairs clearly, review completed work for accuracy, prepare invoices, and handle service payments and cash transactions while maintaining EH&S standards in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically to ensure a positive service experience from start to finish.
  • •Accurately document customer concerns and create detailed repair orders, providing timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and coordinate workflow while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 14.64 - 18.57 hourly
Perks:Paid Leave

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately while using intermediate computer skills.
  • •Comfort collaborating across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Interpersonal skillsCommunicationActive listeningCustomer serviceTeam collaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn