Customer Representative

Allianz
Leeds
Workplace: HybridFull timeGBP 27,007.5+ annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Relationship building","Communication","Resilience","Ownership"]

Join the Digital team as a Customer Representative, delivering excellent customer experience by resolving enquiries and complaints quickly across digital and telephony channels. You’ll build strong customer rapport, follow regulatory requirements and company guidelines, update systems to complete actions, and escalate or pass case ownership as needed. The role is hybrid in Leeds, with structured rota shifts and ongoing coaching, training, and knowledge development.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 day ago

Customer Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Join the Digital team as a Customer Representative, delivering excellent customer experience by resolving enquiries and complaints quickly across digital and telephony channels. You’ll build strong customer rapport, follow regulatory requirements and company guidelines, update systems to complete actions, and escalate or pass case ownership as needed. The role is hybrid in Leeds, with structured rota shifts and ongoing coaching, training, and knowledge development.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve customer enquiries and complaints across digital and telephony channels to achieve good outcomes.
  • •Answer or initiate customer contact, completing required actions and adhering to regulatory requirements and company guidelines.
  • •Follow through on customer agreements by updating relevant systems or passing case ownership as required.
  • •Maintain up-to-date training and technical knowledge.
  • •Attend team meetings, 1:1s, and coaching sessions, using feedback to improve performance.

Pay and Benefits

Salary: GBP 27,007.5 annually
Perks:Annual BonusPension

Key Requirements

  • •Previous experience in a customer-facing role.
  • •Knowledge of insurance products or services.
  • •Strong relationship-building skills, including the ability to influence and persuade.
  • •Understanding of policy administration systems.
  • •Proficient in MS Outlook and Word, with excellent written communication skills.
Experience:Insurance
Skills:Customer serviceRelationship buildingCommunicationResilienceOwnership
Tech Stack:MS OutlookMS Word

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn